China Southern Power Grid Guangdong Guangzhou Power Supply Bureau: excellence is endless!
2021-12-17
Focus on the people and improve the "sense of access" of power consumption
——China Southern Power Grid Guangdong Guangzhou Power Supply Bureau accelerated the construction of a modern power supply service system
The people-centered development idea has been deeply integrated into the enterprise blood of China Southern Power Grid Corporation. In order to provide users with reliable, convenient, efficient and intelligent power supply services, in 2020, China Southern Power Grid Corporation issued the work plan for the construction of modern power supply service system of China Southern Power Grid Corporation, which put forward 13 specific measures around four aspects to accelerate the construction of modern power supply service system. Subsequently, the work plan for the construction of modern power supply service system of Guangdong Power Grid Corporation was issued to help China Southern Power Grid Corporation realize strategic transformation.
Adhering to the service concept of "creating value for customers", under the guidance of China Southern Power Grid Corporation and Guangdong Power Grid Corporation, Guangdong Guangzhou Power Supply Bureau issued the implementation plan for the construction of modern power supply service system of Guangzhou Power Supply Bureau of Guangdong Power Grid Corporation. Focusing on the goal of "liberating users", the Bureau implemented the "access to electricity" 4.0 reform, built a user value system, organizational capacity system, ecological partner system and evaluation feedback system, focused on power supply services, pushed through the old and brought forth the new, and helped Guangzhou build a core engine for the development of Guangdong, Hong Kong, Macao and the Great Bay area.
The operation and maintenance personnel of Guangzhou Conghua Power Supply Bureau of China Southern Power Grid provide technical guidance for the roof photovoltaic project of Wanbao refrigerator in Mingzhu Industrial Park, and fully serve the consumption of renewable energy on the user side.
Endless excellence - continuous reform of the business environment
In July this year, Huangpu District The integrated "electricity, water, gas and heat network" joint service platform of Guangzhou Development Zone (hereinafter referred to as "joint service platform") has been officially launched. Users only need to log in to one platform, submit a set of data, fill in a form, and confirm with one click. All kinds of installation business and external project approval can be received, accepted and sent out uniformly, so as to realize the "one-time report" of electricity, water, gas and heat network business "Zero run". Compared with the past "users want to use electricity and then apply", now it is "the power supply department will take the initiative to do electricity on site after the site selection is determined". It is reported that after the joint service platform is launched, when the site selection of enterprises in the area is determined, the power demand information will be automatically pushed to the marketing system, and the power supply service personnel will start planning and door-to-door investigation in advance to "Customize" the power supply scheme for users.
The innovative measures of Huangpu District are only an epitome of Guangdong Guangzhou Power Supply Bureau's continuous optimization of electricity business environment and promotion of the construction of modern power supply service system. Since 2018, Guangzhou has started the reform of electricity business environment, implemented the "three zeros" and "three provinces" by implementing the reform plan of 1.0 to 4.0, promoted the continuous reduction of power operation time, power operation links and power operation costs, and continuously improved the convenience and reliability of power operation. In the China business environment report 2020, Guangzhou was rated as a "benchmark city" and the "access to electricity" index was selected as the "best practice".
"We firmly grasp the opportunity of promoting the construction of national pilot cities for business environment innovation with high quality, adhere to the vision of 'looking at the country outside Guangzhou, looking at the world outside China, and looking at the society outside the industry', promote reform, focus on enterprise demand, innovate power supply service mode, and continuously upgrade power supply service level." Su Zhipeng, deputy general manager of Guangdong Guangzhou Power Supply Bureau, said in an interview with the media.
Government enterprise linkage -- continuous innovation of service mode
This year, Guangzhou's "access to electricity" reform has entered the 4.0 stage. Deepening government enterprise cooperation and realizing data sharing are important breakthroughs in optimizing the electricity business environment. In September, The joint office of electricity business environment in Nansha District, Guangzhou (hereinafter referred to as the "joint office") was officially established in the free trade zone. The housing and Urban Rural Development Bureau of Nansha District, Guangzhou, the Industrial Park Administration Bureau and the Guangzhou Power Supply Bureau jointly issued the working mechanism of the joint Office of electricity business environment in Nansha District, Guangzhou , it is clear to establish four mechanisms: Office co location, multi-level coordination, information submission and supervision.
Under the working mechanism of joint office, government departments work closely with power supply enterprises to realize real-time sharing of information and data platforms such as regional planning, investment attraction, enterprise preparation and power operation. Aiming at key development areas, Guangdong Guangzhou Power Supply Bureau forms an overall solution for regional power grid, construction power and line relocation in combination with the needs of primary and secondary development and construction power, municipal road pipe corridor construction, power line relocation and supporting power transmission and transformation facilities. In addition, the bureau is also exploring the "one link of high-voltage power supply" mode in Nansha, and accurately monitors the construction progress of the project by using advanced technologies such as UAV and virtual reality.
Guangzhou Nansha wafer semiconductor Co., Ltd., located in Nansha Free Trade Zone, is a high-tech enterprise engaged in the research and development of third-generation semiconductor silicon carbide single crystal materials. The second phase of the project is planned to consume large power and require high power supply reliability. With the joint office as the carrier, Guangdong Guangzhou Power Supply Bureau will know the power demand in advance at the early stage of project planning, arrange the front service of full-time customer manager, make power grid planning in advance, give priority to selecting the optimal power access point, and ensure that the project is put into operation and power transmission on time.
Liberate users - meet personalized energy consumption needs
After the basic indicators of "access to electricity" are improved, how to further tap user needs, incubate innovative products and realize service integration and optimization? Standing at a new starting point, Guangdong Guangzhou Power Supply Bureau focuses on modern industrial transformation and residents' consumption upgrading, takes "value system, organization system, ecological system and evaluation system" as the framework, and strives to realize the transformation from "single project as the main body" to "comprehensive energy use as the main body" by creating an agile front desk, efficient middle desk and strong back office, so as to promote the power supply service level to a new level.
It is reported that starting from the actual energy consumption scenario, at present, Guangdong Guangzhou Power Supply Bureau has formed 23 basic service products and 10 categories of 86 value-added service products. The "basic service + value-added service" product covers 3 energy consumption stages for 11 types of users, such as public utilities, businesses and individuals. For example, customized energy service packages and energy-saving transformation services such as green schools, green hospitals and green transportation are launched for public utilities to help achieve the goal of "double carbon" in energy transformation and service.
In Guangzhou Zengcheng economic and Technological Development Zone, It is subordinate to Guangzhou Huade Automobile Spring Co., Ltd. (hereinafter referred to as "Huade company") ）The construction of 1.7 MW photovoltaic power generation project is in full swing. In the first half of this year, during the visit, the service personnel of Guangdong Guangzhou Power Supply Bureau learned that users have the demand for building roof photovoltaic, but there are problems in capital, technology and so on. In order to solve the difficulties encountered by enterprises, the Bureau has established a senior customer consultant, solution expert and delivery expert team for Huade company to promote the smooth commencement of the project. After the completion of the project, it is expected to save 215900 yuan of electricity, 600 tons of standard coal and 1620 tons of carbon dioxide emission for the enterprise every year.
With the support of the modern power supply service system, the Bureau will continue to deepen reform, continuously promote innovation, promote the customization of power service content, low-carbon products, form differentiation and re optimization of experience, and constantly meet the energy needs of the people for a better life
Source: International Energy Network